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CX : Decode & Redefined
05th June 2025
Holiday Inn Mumbai
International Airport
Silver Partners
Customer Experience Partner
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CX Communication Partner
CONCEPTUALIZED & CURATED BY
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Speakers
Jyotirmay Rahuwanshi
Vice President CX & Transformation (Sparsh)
Axis Bank
Shammi Kapoor
Senior Vice President & Head - Operations
TATA AIG General Insurance
Rakesh Gupta
Head- Customer Services and Customer Experience
Anchor by Panasonic
Ramit Mahajan
Head Customer Experience IMEA | Supply Chain Enablement IMEA| Supply Chain Indian Subcontinent
Henkel
Prasad Pimple
Executive Vice President & Head of Digital Business Unit
Kotak Life
Uday Bhosale
Head of CX
Milton India
Dipakshi Khaira
Vice President & Head Customer First
Bajaj Allianz Life Insurance
Sharatee Ghosh
EVP Customer Experience
Aditya Birla Sunlife Insurance
Preeti Singh
Head Customer Experience
Axis Finance Limited
Gayatri Prabhu
Head of Omnichannel & Digital Transformation
Sanofi
Jyoti Arora
Head Customer Experience and D2C Operations
Borosil
Hari Shankar Mishra
Sr. Vice President Customer Experience
Future Generali India Insurance Company Limited
Aditya Das
Director, Head of Growth & Omnichannel Marketing
Cipla
Vijaybahu Joshi
Associate Vice President & Head of Experience Design
Jio Platforms Limited
Dhyanendra Bhangre
Head of Technology(Digital) Customer & Dealer Experience
Mahindra Group
Amit Chawla
Head - Digital Project Management
Godrej & Boyce
Biswajit Rath
Chief Data & AI Officer
Raymond Group
Aseem Agrawal
Head of MarTech
Asian Paints
Ranjit Ganguly
Group Head Business Excellence
Tata Power
About the Event
The 2nd Edition CX Summit & Awards 2026 is a premier gathering of customer experience leaders, innovators, and decision-makers who are shaping the future of CX.
Featuring inspirational keynotes, dynamic panel discussions, and high-impact networking opportunities, the summit serves as a powerful platform for discovering emerging trends, exploring digital experience innovations, and sharing proven CX transformation strategies.
The event also includes a prestigious awards ceremony that honors organizations and professionals who have delivered exceptional customer experiences and set new industry benchmarks.
Join us for a day of transformative learning, meaningful networking, and industry recognition at the 2nd Edition CX Summit & Awards 2026.
Stay ahead in the evolving CX landscape by engaging with industry experts and discovering powerful CX innovations.
Solve CX Challenges
Gain practical solutions to optimize customer journeys and satisfaction.
Learn from Industry Experts
Get insights on future trends, hyper-personalization, and predictive analytics.
Adapt to Changing CX Trends
Discover agile strategies for post-pandemic customer engagement.
Expand Your Network
Connect with CX leaders, solution providers, and innovators.
Who Should Attend?
Ideal for senior leaders and decision-makers driving customer experience, service excellence, and digital transformation.
Customer Experience Leaders
Customer Analytics Leaders
Contact Centre Heads
Customer Operations Leaders
Customer Support & Service
Digital Channels
Customer Care
Customer Service
Service Delivery
Innovation & Technology
Why Sponsor?
Why You Should Sponsor
- Enhance brand recognition and establish thought leadership in the CX space.
- Engage directly with decision-makers and industry leaders.
- Showcase your innovative solutions to a targeted audience.
- Gain high-value exposure and maximize your ROI.
Why You Should Nominate for Awards?
Recognition
Get recognized for outstanding contributions to customer experience excellence.
Credibility
Boost your brand credibility and strengthen your industry influence.
Innovation
Showcase groundbreaking innovations that redefine CX standards.
Inspiration
Inspire peers and celebrate the success of your team’s CX initiatives.
Award Categories
Individual Categories
CX Personality of the Year
Emerging CX Leader of the Year
CX Leader of the Year
CX Innovator of the Year
Organizational Categories
CX Strategy of the Year
Digital Experience Strategy of the Year
Seamless Omni-Channel Experience Strategy
Best Loyalty or Retention Strategy
CX Technology Implementation of the Year
Most Innovative CX Initiative
Best Use of Customer Insights
Best AI-Driven CX Innovation
Best Contact Centre Experience
Customer Experience Team of the Year
Most Engaging Customer Community
Customer-Centric Product Design
Pricing Plans
Choose your plan — early registration gives you the best value!
Awards Nomination
Registration Fee Depends on Award Category
Valid Till: 29th May, 2025
Register Now
Disclaimer
Please note that the registration fee is non-refundable under any circumstances. If you are unable to attend the conference after completing your registration, a credit note will be issued, valid for one year from the date of issue. This credit note can be redeemed at any of our conferences across India to attend as an attendee.
Additionally, if your organization offers products, services, or solutions directly related to the theme or topic of this conference, please do not register as an attendee. In such cases, you will not be permitted to attend under a regular attendee pass. Instead, you are welcome to join us only as a partner or sponsor through our official partnership channels. No refunds will be issued for such registrations.
It is the responsibility of the registrant to ensure the accuracy of all payment and registration details. For any assistance, please contact our support team.