05th June 2025, Mumbai
Hilton Mumbai International Airport
CX : Decode & Redefined
OUR PARTNERS
Silver Partners
Customer Experience Partner
Digital Transformation Partner
Agentic AI Solutions Partner
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CX Communication Partner
AI CX Partner
Unified CX Partner
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The CX Summit & Awards 2025 is a premier event designed for customer experience professionals, bringing together industry
leaders to discuss the latest trends, innovations, and strategies shaping the future of CX.
With an engaging lineup of keynote sessions, panel discussions, and networking opportunities, the event serves as a platform
to share best practices, explore new technologies, and recognize excellence in customer experience.
Attendees will gain actionable insights to enhance customer interactions, drive loyalty, and foster business growth. The
summit also features a prestigious awards ceremony celebrating organizations and individuals who have set new
benchmarks in CX excellence.
Join us for a day of transformative learning, meaningful networking, and industry recognition at CX Summit & Awards 2025!
Why Attend ?
Stay ahead in the evolving CX landscape by engaging with industry experts, exploring innovative solutions, and networking with like-minded professionals.
Discover the Latest CX Technologies
Explore AI, automation, and analytics to enhance customer interactions
Solve CX Challenges
Gain practical solutions to optimize customer journeys and satisfaction.
Learn from Industry Experts
Get insights on future trends, hyper-personalization, and predictive analytics
Expand Your Network
Connect with CX leaders, solution providers, and innovators
Who should attend?
Heads/Directors/CXO/Vice Presidents in:
Customer Experience
Customer Analytics
Contact Centre
Customer Operations
Customer Relations
Customer Support
Customer Care
Customer Service
Service Delivery
Innovation & Technology / Digital Channels
Speakers
Featured Speakers
Jyotirmay Rahuwanshi
Vice President CX & Transformation (Sparsh)
Axis Bank
Ankit Goenka
Head - Customer Experience
Bajaj Allianz General Insurance Co Ltd.
Gaganjot Singh Johar
VP New Business Development
SingleInterface
Shammi Kapoor
Senior Vice President & Head - Operations
TATA AIG General Insurance
Ramit Mahajan
Head Customer Experience IMEA | Supply Chain Enablement IMEA| Supply Chain Indian Subcontinent
Henkel
Manish Gupta
Co Founder & CEO
Rezo.ai
Prasad Pimple
Executive Vice President & Head of Digital Business Unit
Kotak Life
Uday Bhosale
Head of CX & Service
Hamilton India
Dipakshi Khaira
Vice President & Head Customer First
Bajaj Allianz Life Insurance
Sharatee Ghosh
EVP Customer Experience
Aditya Birla Sunlife Insurance
Venkatraman Swaminathan
CX Solution Expert
Avaya
Preeti Singh
Head Customer Experience
Axis Finance Limited
Sushant Randive
Head GenAI Products & Services
Haptik
Jyoti Arora
Head Customer Experience and D2C Operations
Borosil
Hari Shankar Mishra
Sr. Vice President- Customer Experience
Future Generali India Insurance Company Limited
Aditya Das
Director, Head of Growth & Omnichannel Marketing
Cipla
Sunnyraj Agarwal
Founder and CEO
Chat360
Vijaybahu Joshi
Associate Vice President & Head of Experience Design
Jio Platforms Limited
Amit Chawla
Head - Digital Project Management
Godrej & Boyce
Dhyanendra Bhangre
Head of Technology(Digital) - Customer & Dealer Experience
Mahindra Group
Ranjit Ganguly
Group Head Business Excellence
Tata Power
Shefali Singh Moza
SVP & Head Global Client Delivery, Head RPO - BPO
Randstad
Varun Rajwade
Vice President of Product Management
Aditya Birla Fashion and Retail Ltd
Sajal Kumar
Head of Customer Experience India & International business
Zee5
Piyush Pandey
Global Vice President - Customer Satisfaction & Transformation
Schneider Electric
Parag Parmar
Head Digital CX
Hindalco Industries Ltd
Swapnil Sant
Head - Customer service Operations
TATA CLIQ
Charu Aggarwal
Director - Head of Market Insights and Competition Intelligence
Sodexo
Sfurti Chaturvedi
Head of Partner Insights
AP Moller – Maersk
Jagannath Ojha
Head of Retail Operations
Metro Brands Limited
Sonia Nair
Head - Customer Service
Blue Dart Express Ltd
Prerita Puri
VP Sales and Marketing
Aurionpro
Our Sponsors
Silver Partner
SingleInterface is Asia’s largest AI Retail Tech platform, revolutionizing how multi-location brands scale, engage, and grow. Our AI-powered full-stack solutions help businesses connect with customers at every digital and hyperlocal touchpoint—fueling personalized engagement, smarter decision-making, and sustainable growth
Silver Partner
At Rezo.ai, we’re helping enterprises reimagine customer interactions using our proprietary Agentic AI platform. From AI bots to intelligent QA, our solutions adapt, act, and evolve - reducing customer effort, speeding up resolutions, and unlocking deeper insights across every touchpoint. We enable enterprises to deliver faster, accurate and personalized customer experiences in real-time, achieving unparalleled productivity and customer engagement.
Customer Experience
Partner
Businesses are built on the experiences they provide and every day millions of those experiences are built by Avaya (NYSE:AVYA). For over one hundred years, we’ve enabled organizations around the globe to win—by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration—in the cloud, on premise, or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter.
Digital Transformation
Partner
Aurionpro Solutions is a global technology leader, redefining customer communication through its comprehensive solution- Interact Suite. This suite empowers businesses to deliver personalized, omnichannel experiences that enhance customer engagement and satisfaction.
Key Offerings:
• Interact CX: A user-friendly platform that simplifies customer interactions across digital touchpoints, ensuring seamless experiences
• Interact AV: Incorporates Agentic AI to create dynamic, personalized video messages that drive customer action and loyalty. These AI-driven videos autonomously adapt to customer behavior, optimizing engagement and enhancing satisfaction
• Interact DX: An advanced digital engagement platform that integrates various communication channels, providing a unified view for businesses to manage customer interactions effectively
• Interact DM: Enhances client engagement through real-time alerts, campaign management, and integration with social media platforms like WhatsApp, WeChat etc.
With a strong presence in sectors such as banking, insurance, and telecommunications, Aurionpro's Interact Suite is at the forefront of digital transformation, helping organizations meet the evolving expectations of today's empowered customers.
Agentic AI Solutions Partner
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Jio Haptik has pioneered AI-powered innovation since 2013, processing 25B+ AI-driven conversations across 10+ channels and in 135 languages for 500+ enterprises. Haptik's conversational AI suite includes Interakt, a WhatsApp-first Sales CRM that reimagines how small-and-medium-sized businesses engage, convert, and retain customers at scale. Haptik has represented India at the World Economic Forum's (WEF) AI Governance Alliance, helping advance key perspectives on ethical and responsible AI adoption. It serves large enterprises with AI agent-powered solutions, purpose-built for enterprise needs and scale, orchestrating end-to-end user journeys from lead qualification to post-purchase support, and beyond. The company is a Category Leader across platforms including Gartner, G2, Opus Research & more. It has been recognized for "Best Use of AI" at e4m CX India Awards and "Tech Startup of the Year in AI," along with multiple other accolades that are testament to Haptik's position as a conversational AI leader. Its prominent clients include Jio, Swiggy, Zepto, Paytm, Adani, Paisabazaar, and more.
CX Communication
Partner
Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.
Recent award wins include:
• Infobip ranked an Established Leader in the Juniper Research Conversational AI Leaderboard (Feb 2025)
• Infobip named a Leader for the third time in the IDC MarketScape (Feb 2025)
• Infobip named one of the top CPaaS providers in Metrigy’s CPaaS MetriRank Report (Dec 2024)
• Infobip named number one among Established Leaders in RCS Business Messaging in Juniper Research’s RCS Business Messaging Competitor Leaderboard 2024 (Nov 2024)
• Infobip recognized as the number one provider in the AIT Fraud Prevention market by Juniper Research (Oct 2024)
• Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) 2024 for the second year running (June 2024)
• Infobip named to Fast Company’s Annual List of the World’s Most Innovative Companies (March 2024)
• Omdia Ranks Infobip as Leader for the second year running in its CPaaS Universe Report (Nov 2023)
AI CX Partner
Chat360: India’s Homegrown Challenger in the Agentic AI Customer Experience Race
Chat360, a full-stack AI -powered Customer Experience (CX) platform founded in 2021, is quickly emerging as one of
India’s most promising CX tech players — backed by official partnerships with Meta and Microsoft. Designed to help
businesses deliver fast, intuitive, and human-like interactions at scale, Chat360 brings together automation,
conversation, and intelligence in one agile solution that’s already making waves across industries.
The platform offers a robust suite of tools including conversational and agentic AI, voice bots, smart segmentation,
marketing automation, social media monitoring, omnichannel ticketing, and real-time dashboards — all powered by
advanced AI capabilities like NLP, sentiment analysis, semantic search, and continuous self-learning
Already trusted by brands like Motilal Oswal, Audi, Chola MS, and IIFL Samasta, Chat360’s omnichannel customer
experience platform powers 300+ clients across BFSI, retail, healthcare, and more.
What sets Chat360 apart is its modular, cost-effective approach — establishing itself as a leader amongst peers and
global giants. With over 120 features and a user-friendly, customer-first approach, the platform is built for fastgrowing
businesses looking to simplify and scale their customer experience — offering a hassle-free solution in today’
s fast-evolving AI tech landscape.
The company is focused on building AI solutions that are not just reactive, but proactive — from custom voice bots
and proprietary agentic AI to Indian-language small language models (SLMs). With a strong foundation in India and a
clear roadmap, Chat360 plans to enter the U.S. market by 2026.
Built in India and ready for the world, Chat360 is fast becoming a product-first, innovation-led player in the global CX
automation space — quietly ambitious, deeply scalable, and firmly rooted in solving real-world problems.
Unified CX Partner
With an array of products that cater to in-depth social listening, stellar customer response management, and automated customer service, Locobuzz is the ultimate guide to help brands and their customers speak the same language, and make target-hitting business decisions. Locobuzz's role as a Unifi ed Customer Experience Management Platform is to garner brilliant business insights, automate and streamline response management, and optimize digital presence- all of which translates into stellar customer experiences that turn clients into advocates.
Brands can leverage Locobuzz on a stand-alone basis, or integrate the tool with various departments and verticals within the company. Marketing teams unlock detailed insights that help in designing brand campaigns and monitor real-time chatter; CX-oriented teams can identify important patterns, while automating and streamlining response management. Essentially, Locobuzz facilitates all the signifi cant touchpoints for a brand’s CX excellence - from lead generation to crisis or campaign management, to infl uencer and community management to market research and consumer insights – all on a single platform
Locobuzz equips all kinds of brands with an interactive, all-rounded platform that gathers remarkable insights, paving the way for robust CX strategies, innovation, and a remarkable growth potential in the digital realm.
Headquartered in Mumbai, Locobuzz currently works with some of the best companies around the world, across multiple industries. Along with serving a series of Fortune 500 companies, Locobuzz has established enduring partnerships with brands in India, South-East Asia, and are expanding to the US and UK.
Locobuzz shows you how inspiring your data can be.
Why you should nominate for awards?
Get recognized for outstanding contributions to customer experience excellence.
Boost brand credibility and industry influence.
Showcase groundbreaking innovations that redefine CX standards
Inspire peers and celebrate the success of your team's CX initiatives.
Why Sponsor?
Why You should Sponsor
Enhance brand recognition and establish thought leadership in the CX space.
Engage directly with decision-makers and industry leaders.
Showcase your innovative solutions to a targeted and influential audience.
Gain high-value exposure and maximize your return on investment.
For Sponsorship and Speaker Opportunity
Please Contact Jasmit Mattu
Email : jasmit@empireforums.in
Mobile : +91 75068 88915
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