25th February 2026, Bengaluru

CX : Decode & Redefined

25th February 2026 Bengaluru, India

CONCEPTUALIZED & CURATED BY

Speakers

Alok Kumar

Director User Experience

Myntra

Balaji Hariharan

Senior Director & Head of Product / UX / Analytics

Samsung Electronics

Seetharaman Srinivasan

Director – SCM & Customer Service

Harman International India Pvt. Ltd.

Rajiv Nagarajan

Head - Social & Digital CX

Airtel

Anuradha Chakraborty

Director Customer Experience - Analytics, Forecasting , Planning & Commercials

Flipkart

Arindam Banerjee

Head Business and Dig.Transformation

Ather Energy

Reena Evans

Director - Operations & CX

Acko

Aneesh Kumar Gopal

EVP - Digital

Vodafone Idea Limited

Moyein Ulla Khan

Head Customer Support

Bigbasket.com

Anuradha Sathe

Executive Director WW- Customer Experience

Lenovo

Riveena Kaur

DGM - Head Customer Experience

Landmark Group

Fareed Khan

Head CRM

Titan Company Limited

About the Event

The 2nd Edition CX Summit & Awards 2026 is a premier gathering of customer experience leaders, innovators, and decision-makers who are shaping the future of CX.

Featuring inspirational keynotes, dynamic panel discussions, and high-impact networking opportunities, the summit serves as a powerful platform for discovering emerging trends, exploring digital experience innovations, and sharing proven CX transformation strategies.

The event also includes a prestigious awards ceremony that honors organizations and professionals who have delivered exceptional customer experiences and set new industry benchmarks.

Join us for a day of transformative learning, meaningful networking, and industry recognition at the 2nd Edition CX Summit & Awards 2026.

Why Attend?

Stay ahead in the evolving CX landscape by engaging with industry experts and discovering powerful CX innovations.

Discover the Latest CX Technologies

Explore AI, automation, and analytics to enhance customer interactions.

Solve CX Challenges

Gain practical solutions to optimize customer journeys and satisfaction.

Learn from Industry Experts

Get insights on future trends, hyper-personalization, and predictive analytics.

Adapt to Changing CX Trends

Discover agile strategies for post-pandemic customer engagement.

Expand Your Network

Connect with CX leaders, solution providers, and innovators.

Who Should Attend?

Ideal for senior leaders and decision-makers driving customer experience, service excellence, and digital transformation.

Customer Experience Leaders

Customer Analytics Leaders

Contact Centre Heads

Customer Operations Leaders

Customer Support & Service

Digital Channels

Customer Care

Customer Service

Service Delivery

Innovation & Technology

Why You Should Nominate for Awards?

Recognition

Get recognized for outstanding contributions to customer experience excellence.

Credibility

Boost your brand credibility and strengthen your industry influence.

Innovation

Showcase groundbreaking innovations that redefine CX standards.

Inspiration

Inspire peers and celebrate the success of your team’s CX initiatives.

Award Categories

Individual Categories

CX Personality of the Year

Emerging CX Leader of the Year

CX Leader of the Year

CX Innovator of the Year

Organizational Categories

CX Strategy of the Year

Digital Experience Strategy of the Year

Seamless Omni-Channel Experience Strategy

Best Loyalty or Retention Strategy

CX Technology Implementation of the Year

Most Innovative CX Initiative

Best Use of Customer Insights

Best AI-Driven CX Innovation

Best Contact Centre Experience

Customer Experience Team of the Year

Most Engaging Customer Community

Customer-Centric Product Design

Pricing Plans

Choose your plan — early registration gives you the best value!

Standard Investment

₹15,000 + GST

Valid Till: 25th February, 2026

1st Early Bird

₹10,000 + GST

Valid Till: 25th December, 2025

2nd Early Bird

₹12,500 + GST

Till: 25th January, 2026

Awards Nomination

Registration Fee Depends on Award Category

Valid Till: 18th February, 2026

Disclaimer

Please note that the registration fee is non-refundable under any circumstances. If you are unable to attend the conference after completing your registration, a credit note will be issued, valid for one year from the date of issue. This credit note can be redeemed at any of our conferences across India to attend as an attendee.

Additionally, if your organization offers products, services, or solutions directly related to the theme or topic of this conference, please do not register as an attendee. In such cases, you will not be permitted to attend under a regular attendee pass. Instead, you are welcome to join us only as a partner or sponsor through our official partnership channels. No refunds will be issued for such registrations.

It is the responsibility of the registrant to ensure the accuracy of all payment and registration details. For any assistance, please contact our support team.

Glimpse of Past Edition