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Discover the Latest CX Technologies
Explore AI, automation, and analytics to enhance customer interactions.
CONCEPTUALIZED & CURATED BY
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Our Partner
CX Communication Partner
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Our Sponsor
CX Communication Partner
Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić and Izabel Jelenić.
For more information, visit www.infobip.com
Speakers
Alok Kumar
Director User Experience
Myntra
Balaji Hariharan
Senior Director & Head of Product / UX / Analytics
Samsung Electronics
Seetharaman Srinivasan
Director – SCM & Customer Service
Harman International India Pvt. Ltd.
Rajiv Nagarajan
Head - Social & Digital CX
Airtel
Anuradha Chakraborty
Director Customer Experience - Analytics, Forecasting , Planning & Commercials
Flipkart
Arindam Banerjee
Head Business and Dig.Transformation
Ather Energy
Reena Evans
Director - Operations & CX
Acko
Aneesh Kumar Gopal
EVP - Digital
Vodafone Idea Limited
Moyein Ulla Khan
Head Customer Support
Bigbasket.com
Anuradha Sathe
Executive Director WW- Customer Experience
Lenovo
Riveena Kaur
DGM - Head Customer Experience
Landmark Group
Fareed Khan
Head CRM
Titan Company Limited
Latha Uttam
Director- Cx, Customer Quality & Transformation
Dell Technologies
kunjal Tanna
Head - Digital Customer and Commercial Excellence Products
Thermax Global
Deepak Maloo
VP - Food Strategy, CX & New Initiatives
Swiggy
Rahul Kumbhat
Head of Digital Commerce
Diageo
Pooja Drubra
Country Customer Engagement and Loyalty Leader
IKEA
Shwetha Rao
Head - Loyalty
Royal Orchid Hotels Ltd.
Deeshma N
Head Customer Experience
Sugar.fit
Rajiv Ravindran
Director - Growth and Experience
Namma Yatri
Hemant Raj Singh
India Head - CRM & Channel Excellence
FMC Corporation
Jayant Choudhury
Director Customer Experience & Central Operations
Brick & Bolt
Shilpa Gupta
Chief Supply Chain Officer and Head of Customer Experience
Home Lane
Dinesh Kumar
Head Analytics
Jio Hotstar
Akhand Pratap Singh
Associate Director - Customer Success
Scaler
Sujit Roy
Director Customer Experience Strategy
CoinDCX
Pooja Kalra
Vice President - Experience Design
JP Morgan Chase & Co
Vaibhav Kaushal
Head Customer Success
Cashfree Payments
About the Event
The 2nd Edition CX Summit & Awards 2026 is a premier gathering of customer experience leaders, innovators, and decision-makers who are shaping the future of CX.
Featuring inspirational keynotes, dynamic panel discussions, and high-impact networking opportunities, the summit serves as a powerful platform for discovering emerging trends, exploring digital experience innovations, and sharing proven CX transformation strategies.
The event also includes a prestigious awards ceremony that honors organizations and professionals who have delivered exceptional customer experiences and set new industry benchmarks.
Join us for a day of transformative learning, meaningful networking, and industry recognition at the 2nd Edition CX Summit & Awards 2026.
Why Attend?
Stay ahead in the evolving CX landscape by engaging with industry experts and discovering powerful CX innovations.
Solve CX Challenges
Gain practical solutions to optimize customer journeys and satisfaction.
Learn from Industry Experts
Get insights on future trends, hyper-personalization, and predictive analytics.
Adapt to Changing CX Trends
Discover agile strategies for post-pandemic customer engagement.
Expand Your Network
Connect with CX leaders, solution providers, and innovators.
Who Should Attend?
Ideal for senior leaders and decision-makers driving customer experience, service excellence, and digital transformation.
Customer Experience Leaders
Customer Analytics Leaders
Contact Centre Heads
Customer Operations Leaders
Customer Support & Service
Digital Channels
Customer Care
Customer Service
Service Delivery
Innovation & Technology
Why Sponsor?
Why You Should Sponsor
- Enhance brand recognition and establish thought leadership in the CX space.
- Engage directly with decision-makers and industry leaders.
- Showcase your innovative solutions to a targeted audience.
- Gain high-value exposure and maximize your ROI.
Why You Should Nominate for Awards?
Recognition
Get recognized for outstanding contributions to customer experience excellence.
Credibility
Boost your brand credibility and strengthen your industry influence.
Innovation
Showcase groundbreaking innovations that redefine CX standards.
Inspiration
Inspire peers and celebrate the success of your team’s CX initiatives.
Award Categories
Individual Categories
CX Personality of the Year
Emerging CX Leader of the Year
CX Leader of the Year
CX Innovator of the Year
Organizational Categories
CX Strategy of the Year
Digital Experience Strategy of the Year
Seamless Omni-Channel Experience Strategy
Best Loyalty or Retention Strategy
CX Technology Implementation of the Year
Most Innovative CX Initiative
Best Use of Customer Insights
Best AI-Driven CX Innovation
Best Contact Centre Experience
Customer Experience Team of the Year
Most Engaging Customer Community
Customer-Centric Product Design
Pricing Plans
Choose your plan — early registration gives you the best value!
Awards Nomination
Registration Fee Depends on Award Category
Valid Till: 18th February, 2026
Register Now
Disclaimer
Please note that the registration fee is non-refundable under any circumstances. If you are unable to attend the conference after completing your registration, a credit note will be issued, valid for one year from the date of issue. This credit note can be redeemed at any of our conferences across India to attend as an attendee.
Additionally, if your organization offers products, services, or solutions directly related to the theme or topic of this conference, please do not register as an attendee. In such cases, you will not be permitted to attend under a regular attendee pass. Instead, you are welcome to join us only as a partner or sponsor through our official partnership channels. No refunds will be issued for such registrations.
It is the responsibility of the registrant to ensure the accuracy of all payment and registration details. For any assistance, please contact our support team.
Glimpse of Past Edition
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