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04 February 2026
6 PM onwards
Shangri-La Eros, New Delhi
In today’s dynamic business environment, creating a lasting impact on customers is more challenging than ever. Many brands struggle with communication strategies, leading to poor customer experiences and lower conversions.
Join Senior Marketing Leaders for a power-packed panel discussion exploring how brands can elevate customer engagement using modern communication channels. This session will dive into the strategic use of WhatsApp, RCS, SMS, and Email, and how the integration of AI-powered automation is reshaping customer interactions, driving higher engagement, and boosting conversions.
Industry leaders sharing insights on engagement, automation, and growth
Director – Strategic Partnerships & Conversational AI
Infobip
Associate Director – North & South India
Infobip
Associate Marketing Director
Droom
Marketing Head
RentOk
Associate Director, Brand Marketing
RateGain
Head - PR & Marketing
BookMyForex
Head of Marketing & Corporate Communications
Restroworks
Head Product Marketing (DGM)
Agilus Diagnostics
Deputy Director
All India Management Association
Assistant Manager
TradeIndia.com - Infocom Network Private Limited
Senior Director : Growth and Marketing
Shiprocket
Vice President
IFFCO Tokio General Insurance Co. Ltd.
Assistant General Manager - CS, CRM & Partnerships
Campus Activewear Ltd.
Head- Analytics & CRM (MRS)
Merino Group
Growth Manager
Pine Labs
Head of Brand Marketing
Fortis Healthcare
Chief Customer Officer
Shipsy
Head of Customer Relationship Management
Kazam
Marketing Head
BharatPeExplore how modern messaging, AI, and engagement tools are reshaping customer connections.
How messaging has become a tool not only for support, but also to attract and convert customers.
How to leverage AI to the fullest and still provide a humanized experience.
Strategies to combine email marketing with business messaging for a smooth omnichannel journey.
How RCS helps brands maximise engagement without compromising security.
How WhatsApp is evolving beyond customer support to a key sales and engagement channel.
Innovative messaging strategies to engage and retain value-driven customers.
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