The conventional BPO model is rapidly changing as a result of the new normal. It demonstrates how flexible outsourcing partners have been in helping their customers in the face of rapid technological advancements and how far they have come on their digital journey. Clients may decide to terminate the collaboration and bring activities back in-house if outsourcing providers demonstrate a lack of preparedness or adaptability. On the other hand, suppliers that exhibit a pragmatic and flexible attitude will be acknowledged and valued. In the end, how the BPO sector reacts to technological developments will determine which companies prosper and whether the sector as a whole keeps growing

Meet the top industry leader and discover how to move services from standardizations to enabling innovation through technology, insight, and quick idea execution. The Summit promises to provide you with fresh ideas and practical examples of how to overcome obstacles while driving breakthrough business performance.